Cannot sign in
Check that your email and password are correct and your network connection is working. If the account is suspended or you forgot the password, contact your company administrator or support.
Help Center
How can we help?
Check the common fixes first, or send your question directly to support.
Common fixes
Quick troubleshooting.
Not receiving new message alerts
Check notification settings under Settings — Message Notifications, and confirm your device allows Tangren IM to send notifications.
Cannot see new conversations
Confirm you are set to available and refresh the conversation list or inbox. If it persists, note the time and contact us.
Need to switch language
Go to Settings — Change Language, select the language you want, and return to the workspace.
Issue reporting
When contacting us, please include this where possible.
- When the issue occurred and the exact steps you took
- Tangren IM version, device model and system version
- Any relevant screenshots or error messages
- An email address we can reach you at
Please do not send account passwords, verification codes or other sensitive credentials by email.
Support email ucvip168@gmail.com We will reply as soon as we can, based on the nature of the issue. Send issue report