Tangren IM Terms of Service

1. Service and Intended Users

Tangren IM provides customer communication and collaboration capabilities to enterprise customers and their authorized members, including account login, customer conversation access, text messages, image/voice/video/file transfer, conversation assignment, message notifications, history synchronization, and the security and operations functions needed to safeguard the service. Actual available features depend on the app version you use, enterprise configuration, account permissions, and deployment region.

Tangren IM is used for lawful customer service and enterprise collaboration. It is not a service for emergency rescue, medical care, financial transactions, government reporting, or other purposes requiring statutory qualifications. Do not rely on Tangren IM to convey personal-safety information that requires an immediate response.

2. Eligibility and Acceptance

• You must have reached the legal contracting and working age in your location and be authorized by your enterprise to use Tangren IM.
• If you accept this agreement on behalf of an enterprise, you confirm that you have the authority to bind that enterprise; if you do not, please stop using it and contact your enterprise administrator.
• Enterprise customers must ensure that their business, the sources of customer data, customer-service scripts, content retention, and cross-border transfers comply with the law, and must provide the necessary notices to their employees and end customers.
• You must not use the service where prohibited by applicable sanctions, export controls, or other law.

3. Account, Credentials, and Security

Accounts may be registered by you or created and assigned by an enterprise administrator. You must provide true, accurate, and necessary information, safeguard your password, verification codes, and device, and must not sell, rent, lend, or share your account with unauthorized persons. You are responsible for operations lawfully verified under your account, except for unauthorized actions caused by the Company's fault or occurring after your timely notice.

Enterprise administrators may add, adjust, suspend, or remove members, set conversation visibility, and view necessary work records in accordance with their permissions. Employment relationships, internal enterprise monitoring, or permission disputes are handled primarily between you and your enterprise; the Company will provide technical assistance to the extent permitted by law and contract.

If you discover account theft, device loss, or abnormal activity, please immediately change your credentials, notify your enterprise administrator, and email ucvip168@gmail.com. We may temporarily restrict access to protect the account and service, and restore it after reasonable verification.

4. User Content, Customer Data, and License

"User content" includes text, images, audio, video, files, and other information that you, your enterprise, or chat participants send, upload, or connect through Tangren IM. Ownership of user content remains with the original rights holder, and this agreement does not transfer such ownership to the Company.

To provide the service, you and the enterprise customer grant the Company a non-exclusive license, valid during the service term, limited to the scope necessary for hosting, caching, copying, transmitting, format adaptation, display, backup, security detection, and troubleshooting. This license does not permit us to use customer conversations for cross-app advertising tracking or external sale. Processing after account or contract termination is described in the Tangren IM Privacy Policy.

You confirm that you are entitled to submit the relevant content and have obtained the authorizations needed for any third-party personal information, trade secrets, likeness, works, or other rights involved. Please follow the principle of minimum necessity and do not send passwords, full payment card information, government IDs, health records, or sensitive information unrelated to the service matter in ordinary customer-service conversations.

5. Acceptable Use and Prohibited Conduct

You must not use Tangren IM to engage in or assist with the following:

• Illegal, fraudulent, harassing, threatening, discriminatory, privacy-infringing, or defamatory activity, or the dissemination of pornography, content exploiting minors, or other clearly inappropriate content;
• Infringement of copyright, trademark, trade secret, likeness, or other third-party rights;
• Sending bulk marketing messages, spam, phishing content, or malicious links without consent;
• Uploading viruses, trojans, ransomware, or other malicious code, or attacking, interfering with, bypassing rate limits, or damaging the security of the service;
• Unauthorized access to, scraping, exporting, or reselling of other enterprises' or users' data, or attempting to obtain other accounts' credentials;
• Decompiling, reverse engineering, or circumventing technical protections of the app where not permitted by law, or using the service to build a competing database;
• Impersonating others, concealing customer-service identity, or making false commitments or commitments made without authority to represent the enterprise;
• Using the service for weapons, human trafficking, illegal gambling, money laundering, controlled-goods trading, or other high-risk illegal activities.

6. Complaints, Blocking, and Content Governance

We or enterprise customers may use manual or automated security measures to identify spam, malicious files, and abnormal behavior in accordance with the law, enterprise rules, and this agreement. To protect users, the Company may remove or restrict access to content suspected of being illegal or non-compliant, suspend related accounts, and retain necessary evidence, all within a reasonably necessary scope; taking such measures does not mean the Company assumes an active obligation to monitor all content.

If you encounter offensive content, harassment, fraud, or infringement, you may use the in-app reporting or blocking features, contact your enterprise administrator, or send the relevant account, conversation time, issue description, and necessary evidence to ucvip168@gmail.com. We will review by risk priority and take appropriate measures. For emergencies, please also contact local law enforcement or emergency services.

7. Privacy, Data Protection, and Device Permissions

We process personal information in accordance with the Tangren IM Privacy Policy. Permissions such as camera, microphone, photos/media, and notifications should be requested only when the corresponding feature requires them and are subject to system authorization. You may decline or withdraw non-core permissions; the corresponding features may become unavailable, but features that do not depend on those permissions should continue to work.

Enterprise customers should establish reasonable processes for member permissions, data retention, offboarding handover, and customer requests. Without authorization, end-customer data must not be exported to personal devices, private cloud storage, or other systems not under enterprise control.

8. Third-Party Services and External Content

Tangren IM may rely on the operating system, app stores, push services, cloud infrastructure, or third-party systems connected by enterprise customers. These third parties are responsible for their independent services and may apply their own terms and privacy policies. We will reasonably select and manage providers that process data on our behalf, but we do not control external services that you or your enterprise actively access, configure, or provide.

Except for purchasing features expressly provided by app stores, Tangren IM should not direct you to make payments through the app unrelated to core customer-service functions. Any future purchases of digital services will comply with applicable Apple App Store or Google Play billing rules.

9. Intellectual Property

The Tangren IM app, software code, interface design, logos, documentation, and content provided by the Company are owned by the Company or its licensors. While you comply with this agreement, we grant you a revocable, non-exclusive, non-transferable, non-sublicensable limited license, solely for carrying out authorized enterprise customer-service work on supported devices.

You may send product suggestions to us. Unless otherwise agreed in writing, we may freely use suggestions that do not contain personal information or enterprise confidential information to improve the service, but this will not give us ownership of your user content.

10. Service Availability, Updates, and Changes

We will take commercially reasonable measures to maintain the service but do not guarantee that it will be uninterrupted or completely error-free. Maintenance, network failures, device limitations, third-party services, force majeure, or security incidents may cause temporary unavailability. Where scheduled maintenance will have a material impact on the business, we will notify enterprise customers in advance where reasonably practicable.

We may release updates for security, compatibility, compliance, or feature improvement. Necessary updates may be a condition of continued use of the service. If a material change substantially reduces the core features already purchased, it will be handled in accordance with the enterprise commercial contract; if this agreement changes materially, we will notify you in advance through in-app prompts, notices, or other reasonable means.

11. Suspension, Termination, Account Closure, and Data Export

You may stop using Tangren IM. Where the account is managed by an enterprise, you may contact the enterprise administrator to handle offboarding, deactivation, or deletion; you may also submit a request in accordance with the Account and Data Deletion instructions. If the app allows users to create accounts within the app, it will also provide an easy-to-find in-app deletion entry; deleting an entire account is different from merely logging out, deactivating, or freezing.

Where you seriously breach this agreement, create security risks, are in arrears on applicable fees, are subject to a lawful regulatory requirement, or your enterprise authorization is terminated, we or the enterprise administrator may suspend or terminate the account. Except in cases of urgent security or where prohibited by law, we will make reasonable efforts to provide an explanation and an appeal channel.

Before termination, enterprise customers should export necessary data in accordance with their permissions and contractual arrangements. Retention and deletion of personal information after termination follow the privacy policy, enterprise contract, and applicable law. Provisions that by their nature should survive—such as intellectual property, confidentiality, limitation of liability, and disputes—will not lapse upon termination.

12. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the service is provided on an "as is" and "as available" basis. We do not warrant that it is compatible with all enterprise configurations, networks, or devices, nor do we warrant the accuracy, legality, or customer-service outcomes of user content. We do not exclude consumer rights, product liability, or liability for intent or gross negligence that may not be excluded by law.

To the extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or punitive damages, or for loss of profits, goodwill, business opportunities, or data not within the Company's control. For direct losses arising from this service, the Company's aggregate liability is capped at the fees actually paid by the enterprise customer for the relevant service in the twelve months before the event giving rise to the claim; if the service is free, the cap is the equivalent of USD 100. The above limitations do not apply to liability that the law prohibits from being limited.

Enterprise customers and users should keep independent records as required by law or business needs and should not rely on Tangren IM as the sole backup.

13. Apple App Store and Google Play Special Terms

13.1 Apple Device Users

• This agreement is entered into between you and the Company, not with Apple; the Company is responsible for the app and the service.
• The license is limited to your use of the app on Apple-branded devices that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms, including permitted Family Sharing or Volume Purchase scenarios.
• Apple has no obligation to provide maintenance and support. If the app fails to conform to any applicable warranty, you may notify Apple; to the extent permitted by law, Apple's sole warranty obligation is to refund the applicable purchase price, and the Company is responsible for handling any other lawful claims.
• The Company is responsible for product liability, legal compliance, consumer protection, and intellectual property infringement claims related to the app.
• Apple and its subsidiaries are third-party beneficiaries of this section and have the right to enforce it.

13.2 Google Play Users

• This agreement is entered into between you and the Company. Google is not a party to this agreement and is not responsible for the service content, support, or user disputes.
• You must also comply with the applicable Google Play terms of service and policies. Refunds or billing through Google Play are also subject to its rules.
• Google may remove or restrict the app in accordance with its policies, but the Company remains responsible for the services it provides under this agreement.

14. Governing Law and Dispute Resolution

Without prejudice to the rights you enjoy under mandatory consumer protection or data protection laws in your location, this agreement is governed by the laws of the Republic of Türkiye. After a dispute arises, the parties should first negotiate in good faith through written contact for 30 days; if negotiation fails, the matter will be handled by the courts and enforcement authorities with jurisdiction at the Company's place of registration. If, as a consumer, you have a legal right to bring proceedings in the court of your place of residence or to apply other mandatory procedures, this clause does not limit that right.

15. Miscellaneous and Contact Us

This agreement and the policies expressly referenced constitute the complete agreement regarding the general use of Tangren IM. If any provision is unenforceable, it shall be adjusted to the minimum extent necessary to achieve its original purpose, and the remaining provisions shall remain in effect. Our failure to immediately enforce a right does not constitute a waiver. You may not assign this agreement without the Company's written consent; the Company may assign it in a merger, reorganization, or business transfer, but this will not diminish your legal rights.