Product and pricing questions
Visitors ask as they evaluate, so fewer leave because a question went unanswered.
Website live chat
Let visitors ask
before they leave.
Add a chat entry point to your site or landing pages. Visitors start a conversation without signing up, and AI answers common questions first.
Where it fits
Common website enquiries.
Landing page conversion
Offer a chat entry point on campaign pages, with AI responding quickly to common questions.
Support and help entry
Place live chat next to the help center and let customers choose how to get an answer.
How it is handled
From a visitor question to agent follow-up.
- Visitor starts a conversationNo account needed, which lowers the barrier to asking.
- AI answers firstQuestions matched to the knowledge base are answered by AI.
- Hand off to an agentAnything needing judgement or specific account detail goes to a person.
- One archived recordThe whole exchange stays in a single conversation record for later reference.