Central conversation management
Active enquiries sit in one clear conversation list, with pending and in-progress easy to tell apart.
Product
Everything support needs,
in one place.
Tangren IM brings customer conversations, real-time messaging, inbox assignment and agent settings into a single workspace, so there is less switching back and forth.
Core features
From inbox to reply, the path is obvious.
Inbox and assignment
New conversations arrive in the inbox, where agents pick them up or an administrator assigns them.
Real-time messaging
Messages send and arrive in real time, with delivery and read status so the exchange stays coherent.
Media and files
Send images, voice, video and files in a conversation, covering what real support work needs.
Workspace
One interface for the daily work.
- Conversation listSee pending, active and closed enquiries by status.
- Chat viewRead the history and reply on the same screen, without hunting for context.
- Customer and conversation detailsView the basics and past records for the current conversation.
- AvailabilitySwitch between available and busy to control whether new conversations come in.
- Message notificationsConfigure how alerts arrive and which sound plays.
- Interface languageSwitch the working language in settings.
Accounts and permissions
Account management built for companies.
Administrators create, assign and revoke accounts centrally, with clear member permissions and conversation visibility.
Company member accounts
Administrators create member accounts and issue them to agents.
Roles and permissions
Roles determine which actions are allowed and which conversations are visible.
Suspend and remove
When someone leaves or changes role, administrators suspend or remove the account.